FAQ

Here are some of the most frequently asked questions. If you can't find the answer, write to us at support@hometrips.it.

Do I need to register an account to make a reservation?
It is not necessary to register for an account to make a reservation on Hometrips.
How can I search for accommodation with Hometrips?
You can find accommodation by entering the destination in the search bar and indicating the dates and number of people who make up the group.
Where can I find the details of the accommodation?
Click on the accommodation and you will see all the details including description, photos, location, additional services and any reviews left by other users who have already stayed in that structure.
Why can't I immediately view the complete address of the accommodation?
We care about the privacy of both travelers and hosts. For this purpose, the address of the accommodation is revealed only after booking.
I did a search and I didn't get any results, what happened?
Hometrips promotes numerous accommodations all over the world. Nevertheless it may happen that there are no facilities available in the destination entered for the dates indicated. If this happens please change these parameters to check for new availability.
Why does the price of an accommodation change depending on the period in which I set the dates?
The price is decided by the Host and is influenced by various parameters, first of all the season in which it is booked.
Can I send a booking request?
No, Hometrips only works with immediate booking. However, you can send a request to our support service, in case you want to know more details about the accommodation.
Can I change the dates of my booking?
It is not possible to change the dates on your own. Our support service is however ready to provide you with the maximum help in case you need to change the dates of your booking.
Can I cancel the reservation?
Yes, you can proceed with the cancellation by accessing the form of your reservation. We recommend that you carefully read the related penalties before proceeding with the cancellation.
What happens if my Host cancels the reservation?
Hometrips works hard to urge Hosts to comply with confirmed reservations. However, cases of cancellation by Hosts can rarely occur. On such occasions Hometrips will take steps to propose an alternative solution to the User and resolve the disservice as soon as possible.
Do I have to be a minimum age to book?
You must be of legal age to book on Hometrips.
Can I physically see an accommodation before booking it?
No, it is not possible to visit an accommodation before booking.
How can I contact the Host?
Host data are hidden until the time of booking. Immediately after booking you will receive all contact details so that you can communicate your arrival time and any other needs.
Is it safe to make an online payment on the platform?
Yes, our platform offers maximum security in terms of payment.
Can I pay in cash upon arrival at the accommodation?
No, the stay must be paid by credit card at the time of booking.
What are the extra costs to be paid upon arrival at the accommodation?
Any extra costs to be paid locally are indicated in the description of the accommodation.
Will there be a security deposit to pay?
The Host may provide for the payment of a security deposit to be paid upon arrival at the accommodation. This indication appears in the description of the accommodation.
What are the terms of check in and check out?
Each Host may have a different policy for arrival and departure times. Each indication is shown in the description of the accommodation.
What happens if my Host does not show up at the agreed appointment?
In the voucher you will receive immediately after confirming your booking, you will also find an emergency toll-free number. Please contact them if you find it difficult to find the Host upon arrival at your destination. Our support service will do everything possible to resolve the problem. situation in a short time.
This is the first time I use Hometrips, how does Hometrips protect me from inconveniences that may occur during my stay?
After the end of stay date, you have 14 days to report any inconveniences that may have occurred during your stay, suitable for issue a refund in your favor. Please document the incident. Upon receipt of the documentation, Hometrips will take steps to contact the Host and resolve the situation.
What are the cancellation terms?
The cancellation terms may be different for each accommodation; they are decided by the Hosts themselves. These terms are indicated in the description of the accommodation.
Where is the Hometrips registered office located?
Hometrips has its registered office in Rome, Via G. Zanardelli 5.